TY  - BOOK
AU  - Dow,Roger J.
AU  - Cook,Susan P.
TI  - Turned on: eight vital insights to energize your people, customers, and profits 
SN  - 0887307663
AV  - HF5386 .D676 1996
U1  - 650.1 20
PY  - 1996///
CY  - New York
PB  - HarperBusiness
KW  - Success in business
KW  - Customer services
KW  - Employee motivation
N1  - Includes index
ER  -